Exchange & Refund Policy

At Bazaaryo, we believe in upholding ethical and transparent trade — values deeply rooted in Islamic teachings. Our exchange and refund policy is designed to ensure justice, fairness, and customer satisfaction, in line with Shariah principles.

✅ Exchange Policy

Products can be exchanged within 7 days of delivery if:

• The item is defective, damaged, or not as described.
• You received the wrong product or size.

To qualify for exchange:

• The item must be unused, in its original packaging, with tags intact.
• A proof of purchase and photographic evidence may be required.

💸 Refund Policy

Refunds are applicable in the following cases:

• The product is out of stock after purchase.
• You cancel the order before shipment.
• A valid return request is approved and exchange is not possible.
• Refunds will be issued via the original payment method within 7–14 working days, depending on the payment provider.

❌ Non-Refundable / Non-Exchangeable Items

Items that are:

• Used, washed, or damaged by the customer
• Custom-made or perishable
• Sold under “final sale” or “clearance” tag (clearly mentioned at time of purchase)

🤝 Our Commitment

As per Islamic values, we strive to:

• Avoid any form of injustice in trade
• Maintain trust (amanah) in every transaction
• Ensure truthfulness (sidq) in product descriptions

Have an issue?

Contact our support team via WhatsApp or email us at Bazaaryo@gmail.com, and we’ll resolve it with fairness, honesty, and care — as taught by our faith.